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Conflict Resolution




In our experience conflict resolution is becoming more critical to team success because of increasing demands on time, increased pressures on teams to “perform” through continuous change and complexity, as well as the need for team members to work with a diversity of individuals from a wide range of professional disciplines, organizations, cultures and working styles.

Areas where we have deep expertise of high performing teams are:

• Dialogue versus Discussion – how to facilitate effective execution of both - how to structure, type of environment, active listening and effective questions
• Constructive Feedback – how to actually establish feedback as a core skill and tool of high performing teams
• Developing Trust - working actively to establish, maintain and develop trust within the team – trust is a dynamic process that needs ongoing attention
• Establishing Norms for Conflict – proactively establishing processes to resolve conflict within the team, as well as with other teams and external partners

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